Please select one of the FAQ categories below to learn more about Vegas to Macau's virtual and online casinos


REGISTRATION & ACCOUNT

HOW DO I REGISTER FOR AN ACCOUNT?

Click on SIGN UP at the top of VegastoMacau page, fill in the registration form and click ‘Create an account”. A welcome letter will be sent to the e-mail address you entered with a verification link to activate your account. For more information, please, go to the Getting Started page.

I HAVEN’T RECEIVED THE WELCOME LETTER WITH THE VERIFICATION LINK.

Some email service providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order you get letters from us further on, add our email address to your list of 'Safe' contacts.

I FORGOT MY PASSWORD AND CAN’T LOGIN. WHAT SHALL I DO?

Please click on the “Forgot your password?” button in the “Sign in” block on the top of the page, enter your email and we will send you password reset instructions.


DEPOSITS & WITHDRAWALS

HOW DO I MAKE A DEPOSIT?

There are different options of making a deposit. You can transfer money with your credit or debit card, Neteller, Skrill. To make a deposit, click on the “Deposit” button on the top of the page and follow the instructions shown on the page. You can learn more about available payment methods for making deposits on Payment Methods page.

HOW DO I KNOW IF THE DEPOSITED MONEY HAS BEEN ACCREDITED TO MY ACCOUNT?

Once you make a transfer, the money will immediately appear in the “My Balance” section of “My Account”.

HOW DO I WITHDRAW MONEY FROM MY ACCOUNT?

Your money can be withdrawn to your credit/ debit card. Please click on the “Cash out” button in “My Account” once logged in and follow the steps offered. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on Terms and Conditions page.

I’M TRYING TO DEPOSIT MONEY BUT THE SYSTEM DOESN’T ALLOW IT. WHAT IS THE REASON?

VegastoMacau is only accepting players from jurisdictions where online gaming for real money is not prohibited by law. Inability to deposit money into your account might be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming.


GAMES

YOUR GAMES ARE SOMETIMES SLOW OR GET INTERRUPTED. WHY IS THAT AND HOW CAN I AVOID IT?

The speed of your games depends solely on the Internet connection. Since our games require constant exchange of data, they require sufficient Internet bandwidth. We recommend limiting the number of other web applications running on your computer simultaneously with our casino games to improve the performance of our games.

WHAT SOFTWARE SHALL I HAVE ON MY COMPUTER TO START PLAYING YOUR GAMES?

    The following software must be available on your computer:
  • Internet Explorer 8 or higher, Firefox 3 or higher, Chrome 11 or higher, Safari 3 or higher, Opera 11 or higher
  • Adobe Flash Player 10 or higher (Flash Player 11 recommended)
  • Windows XP SP2 and higher, MacOS

CAN I PLAY ON MY MOBILE DEVICE?

Yes, our games are mobile-friendly. Just open www.vegastomacau.com and launch any game displayed on the casino home page! For mobile games, please go to the Games page and choose the category “Mobile”..

I HAVE A PROBLEM PLAYING YOUR GAMES ON MY MOBILE DEVICE.

The problem might appear because you are using an old model of a mobile device which our games do not support. Please contact our support team at [email protected] with the details on the model of the mobile device, operational system and the browser you are using and we will check for possible problems.

HOW CAN I BE SURE THAT THE PAYOUT PERCENTAGE IN YOUR GAMES IS FAIR?

VegastoMacau is based on the software which is certified by Itech Labs, an ISO/IEC 17025 compliant Australian testing laboratory for online gaming systems. This means that the RNG (Random Number Generator) complies with the industry requirements and all results you get during your play (reels in slots and cards dealt in card games) are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

WHAT HAPPENS IF MY INTERNET CONNECTION FAILS?

If your Internet connection fails, you will be able to resume the game from the point where the game stopped after the connection is restored. The exception is multiplayer games where other players also take part in betting.


PROMOTIONAL OFFERS

HOW DO I CLAIM MY WELCOME BONUS?

To claim your welcome bonus, register an account at www.vegastomacau.com and simply make a deposit of at least $/€20. Once your payment has been made, the bonus will instantly added your account.

CAN I WITHDRAW MY BONUS?

Yes, you can withdraw your bonus but only after the bonus wagering requirement is met. If you request to withdraw before having reached the minimum wagering requirements, the bonus and winnings will be void. To see wagering requirements of a particular bonus, please visit Promotional Offers page.

WHERE CAN I SEE MY BONUSES?

Once you make a deposit which meets conditions of a particular bonus, the corresponding bonus is automatically credited to your balance. To see all bonuses, please click on “My Bonuses” tab in “My Account” once logged in. Bonuses are also shown as a separate column in “My Balance” section of “My Account”.


PRIVACY & SECURITY

HOW DOES VEGASTOMACAU PROTECT MY PRIVACY?

VegastoMacau uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players, so paying with your credit card you can be 100% sure it is safe. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.


AFFILIATES

I WANT TO REGISTER AS AN AFFILIATE AT YOUR CASINO. HOW CAN I DO THIS?

You need to go through the standard registration process and sign in. Then click on “My Account” button on the top of the page and choose “Affiliates” tab. Then click on “Create Affiliate Link” and fill in the required fields. Each affiliate can set up multiple “Affiliate Profiles”. For each Affiliate Profile created, the system will automatically assign a new unique URL link that the affiliate can use for promotion. This link may be used as it is or coded into an Affiliate Banner. For more information on the conditions of our affiliate program, please e-mail us [email protected]